FAQs

WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?
T-Shirts and apparel items should be received within 1-2 weeksof your order date. This may be a little longer for international delivery.For other specialty and giveaway items, please allow up to 4 weeksdelivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in the USA, some of ourspecialty items are located in other countries such as Australia,Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes besent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.If you have any other questions, please contact us at support@pranaheart.com and we will do our best to help you out.

WHAT IS YOUR RETURN POLICY?
We have a 100% Satisfaction Guarantee.  If you are not satisfied with your purchase for any reason, please contact support@pranaheart.com within 30 days of your purchase to arrange a return or replacement.

HOW CAN I CONTACT YOU?
You can contact us using the Support button on our website, or by emailing us at support@pranaheart.com.  If you prefer to leave us a voice message, you can call 1-855-228-2060.  We do our best to respond to all support inquiries within 24-48 hours.